1. Information We Collect

We collect and process the following personal information:

• Personal Information: When you book a service, we may collect your name, contact details (email address, phone number), and any other information necessary for providing our services, such as details about your pet.

• Booking Information: Through Wix Bookings, we collect booking details, including session dates, times, and pet information related to the training services you are requesting.

• Payment Information: When you make payments for our services, we use a third-party payment gateway to process your transactions. We do not store your payment information directly, but we may collect transaction-related data such as the amount paid and payment method.

• Analytics Data: We use Google Analytics to monitor website traffic and user interactions. This helps us improve our services and tailor content to better suit your needs. Google Analytics collects data such as your IP address, browser type, and time spent on our site.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: To schedule and manage your training sessions, process payments, and communicate with you regarding your bookings.

• To Improve Our Services: To enhance your experience on our website, including tracking user activity through Google Analytics and tailoring content accordingly.

• To Communicate with You: To send you updates, confirmations, and promotional material if you’ve opted in for our newsletter or marketing communications.

• To Meet Legal Requirements: To comply with legal obligations such as accounting and tax reporting.

 

3. Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties who assist us in providing our services, including:

• Wix Bookings: For managing your appointments and sending booking-related communications.

• Payment Gateway Providers: To process payments and handle financial transactions.

• Google Analytics: For tracking website activity and improving our services. Google Analytics may collect anonymised data on how you interact with our site.

These third-party providers are required to handle your personal data in accordance with data protection laws.

 

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you wish for your data to be deleted, you can request this at any time, and we will process your request promptly.

 

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to ask us to correct or update it.

• Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.

• Right to Object: You have the right to object to processing of your personal data for marketing or other specific purposes.

• Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [insert contact email].

 

6. Data Security

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 

7. Cookies

We use cookies on our website to improve user experience and analyse website traffic. Cookies are small files stored on your device that help us remember your preferences and provide you with a personalised experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may impact the functionality of some parts of the website.

 

8. International Transfers of Data

As part of the services we use, some of your personal data may be transferred to countries outside the UK or EU, including to countries where our third-party providers, such as Google Analytics or payment gateways, are located. In such cases, we ensure that these transfers comply with applicable data protection laws.

 

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Please review this policy periodically for any updates.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

• Email: educatingpets@hotmail.com

• Phone: [Insert phone number]